As we allocate time and resources for your bookings any cancellations made on the day of your booking and in situations of 'Did Not Attend' we have rights to 100% of the fee. 

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What if I'm elderly or unwell? We treat all patients fairly and equally, as above we allocate a booking slot per each consultation, in order to sustain and maintain the clinic running  smoothly we adhere to the policy. 

 

We politely request you inform us 24-hours in advance of any cancellations or to rearrange your current booking for free. Requests made within a 24-hour window of your appointment (except for same day) are subject to 50% charge of your consultation fee. Please contact us within business operating hours.

 

Bookings under our specialist services which include nail surgery, Swift, DIGITSOLE PRO, LUNULA LASER and 8SOLE orthotics require 48-hours prior notice for cancellation otherwise we have rights to 50% of the service fee.

 

Thank you for understanding.

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Running late?

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If you are running late for your appointment please contact us straight away on (01274) 296092.

 

We can generally allow up to 5-10 minutes into your appointment allocation however this depends on the type of consultation you are booked in for and the practitioners discretion on the day. Please note this may involve reducing an assessment or treatment which can affect clinical outcomes. If somebody else is booked in after you we strictly do not run into their consultation time.