As we allocate time and resources for your bookings any cancellations made on the day of your booking and in situations of 'Did Not Attend' we have rights to 100% of the fee. 

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What if I'm elderly or unwell? We treat all patients fairly and equally, as above we allocate a booking slot per each consultation, in order to sustain and maintain the clinic running  smoothly we adhere to the policy. 

 

We politely request you inform us 24-hours in advance of any cancellations or to rearrange your current booking for free. Requests made within a 24-hour window of your appointment (except for same day) are subject to 50% charge of your consultation fee. Please contact us within business operating hours.

 

Bookings under our specialist services which include nail surgery, Swift, DIGITSOLE PRO and orthotics require 48-hours prior notice for cancellation otherwise we have rights to 50% of the service fee.

 

Thank you for understanding.