Same‑Day Cancellations & Did Not Attend (DNA)

Cancellations made on the day of your appointment, or failure to attend without notice, will incur 100% of the appointment fee, including specialist services.

​

What if I’m elderly or unwell?

We treat all patients fairly and equally. Every consultation requires a reserved booking slot, so our policy applies to all patients regardless of age or health status. This ensures the clinic can operate efficiently and sustainably.

​

Standard Appointments (Non‑Specialist Services)

• 24+ hours’ notice: Free cancellation or rescheduling.

• Within 24 hours (but not same day): A 50% charge of the consultation fee applies (excluding any deposits already paid).

• Please contact us within business operating hours to make changes.

 

Specialist Services

This includes: Nail Surgery, Swift, DIGITSOLE PRO, LUNULA LASER, and 8SOLE Orthotics.

• 48+ hours’ notice: Free cancellation or rescheduling.

• Within 48 hours: A 50% charge of the service fee applies.

• Same‑day cancellation or DNA: 100% of the service fee will be charged.

 

Running Late

If you are running late, please call us immediately on (01274) 296092.

We can usually allow a 5–10 minute delay depending on the type of appointment and the clinician’s discretion. Please note:

• Your assessment or treatment may need to be shortened, which may affect clinical outcomes.

• We cannot extend your appointment into the next patient’s allocated time.

 

Care Homes & Supported Living

• 72 hours’ notice is required to cancel or reschedule a visit. Requests within this window will incur the full charge for all service users originally booked.

• If you have provided a confirmed list of service users, 24 hours’ notice is required to remove anyone from the list.

• Any service users who are unavailable or refuse treatment on the day, without prior notice, will still be charged in full.

​

Bereavement

• In the event of a death within a patient’s immediate family, our standard cancellation policy remains legally in effect. However, as an act of goodwill, we can rearrange the missed appointment without charge, provided the new appointment is booked within 72 hours of the original slot.

• If a patient is unable to rebook within this 72‑hour period, a death certificate can be provided for the fee to be waived outside this timeframe.

• If a patient sadly passes away, we kindly ask that a family member or representative inform us as soon as possible. In these circumstances, we will immediately cancel the appointment and refund any fees already paid for the booking.